INITIAL STEPS TO MARKET OPENING FOR WEBSHOPS

1. Contracting with a local partner - The first and most important step is to find a partner who is familiar with local regulations, bureaucracy, and consumer culture, and who can smoothly guide the processes. We offer this to our clients as follows:
    

2. Localizing the webshop - It's not enough to just translate, as Romanian customers will sense the artificial, template-like taste of translation. To ensure 100% success, it's worth using the language that locally-owned webshops use, and a specialist translator can do it right.
    

3. Providing a Romanian phone number - Romanians love to call, chat, which is not surprising coming from a Latin people. A Romanian customer service representative will have much more to do compared to a Hungarian one. Therefore, we pay special attention to:
    

4. Selecting and supervising the customer service representative - This is crucial as they must speak Romanian and Hungarian perfectly. It is important to know, that only a very small percentage of Hungarian Romanians speak Romanian at a native level, and having a customer service representative struggling with accents is a sure way to lose customers.
    

5. Ensuring low shipping rates - Our company offers fleet rates to its partners, starting from 2.80 eurocents per package between Hungary and Romania.
    

6. We help you open a Romanian bank account - A foreign company can only open a bank account in Romania if it has a registered address in Romania or a contract with a local company.
    

7. We provide tax guidance  - For the beginning the OSS system can be convenient, allowing for billing with the destination country's VAT among EU member states, which in this case is 19%. Above a certain turnover, it is worth setting up a Romanian company, which will gain the confidence of customers even more, and in this case the entrepreneur will also benefit from lower Romanian corporate tax (1%) and dividend tax (8%).
    

8. We assist in marketing - Marketing can be run by having us continuously translate Hungarian marketing texts, and posting them. Or by recommending a local marketing company and working with them.
    

9. And most importantly, we are still an ongoing partner:
   
   The local partner company is essential for achieving 100% success. We will organize and solve the above first steps in a professional manner as quickly as possible for you. Just as Hungarian businesses constantly have things to handle, issues to solve, the same applies abroad. As a partner company, we handle and manage these situations according to your company policy.
   For example:
   - We handle returns, lost or misdirected packages together with the customer service representative.
   - We continuously consult with the Hungarian company, providing suggestions and ideas to overcome evolving market situations.
   - The customer service colleague is employed by the partner company, i.e. by us, so you don't have to worry about payment distribution, leaves, or finding new staff.
   - We represent you in any other administrative or official matter or in any request from public authorities.

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For further questions, we are at your disposal:

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Zoltán Baki

zoltan.baki@ronexus.hu

HU: +36 70 294 2941

RO: +40 741 245 460

ronexus.hu

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